About Inland Empire Fleet Maintenance in Colton, CA
Built by People Who Know What It Costs When a Truck Sits Still
Steve and Jennifer Wilson didn't start Inland Empire Fleet Maintenance because it was the easy path. They started it because they knew the trucking industry inside and out — and they knew they could do it better.
Both had spent years working as managers for a trucking company. They understood fleet operations, shop management, hiring, and what it actually takes to keep commercial vehicles running. When a new company acquired their employer and began letting managers go — including Steve, despite his experience and performance — Jennifer made a decision of her own.
"I walked into his office, and I looked at him and said let's walk out together."
When they left that day, they left for good. And they started building something of their own.
Starting From Nothing
In 2019, Steve found a dealership selling territory and they bought it — without an established customer base. They would have to build their client list from scratch. Their first mechanic sat without much to do for the first six months. They had started making progress by 2020 when COVID hit.
"Nobody knew what was going to happen. Is it the end of the world or what?"
What happened next surprised everyone. The automotive industry was designated an essential service. Online shopping surged. Deliveries increased. Trucks were needed everywhere. Business started booming.
A Different Kind of Shop
From the beginning, Steve and Jennifer wanted to run their business differently. They set out to genuinely help their customers and treat their employees right.
Steve wanted to provide the best possible service with transparency and clear communication — and give customers direct access to the owners.
"A lot of customers are unhappy with their current fleet services. Our quality and attention to customers set us apart. The fact that they can talk to us about any problems — you can't do that with a lot of the competition."
Jennifer, as owner and shop manager, focused on building a team where people felt valued.
"When we started this business, I wanted to create an environment where people didn't feel like they were just a number. If I take care of my employees, they will take care of my customers."
They also understood something that most shops overlook: when a truck is down, their customer's business is losing money.
"We pay close attention to this. We understand the pressure from that side because we've been there. The most expensive thing in this business is time."
How That Shows Up Every Day
That philosophy shapes how Inland Empire Fleet Maintenance operates:
- Mechanics begin diagnosing a truck the same day it arrives
- Work orders are actively managed to avoid unnecessary delays
- Mobile service is available so trucks don't always have to come to the shop
- Owners are accessible to customers — not just the front desk
They also made a point to welcome the customers that other shops overlook.
"Unlike other providers, we welcome small to mid-size fleets and deliver the same high-quality services to all our customers."
Our Mission
To support smaller fleets with fast, efficient, and reliable maintenance and repair services, while prioritizing honesty, transparency, and generous customer service. We will fix your truck right the first time.
Our Vision
To become the go-to destination for fleet maintenance and management in the Inland Empire, known for our commitment to small to mid-size fleets, top-tier technicians, advanced technology, and long-term customer relationships.
The Values That Guide Us
Integrity
We build trusting, long-term relationships with our customers through honesty, accountability, and transparency. The relationship must work for both sides to be successful.
Communication
We keep our customers informed at every step of the process. The owners are readily available to address concerns, even after hours and on weekends for current customers.
Quality
We invest in advanced technology and employ ASE-certified technicians who deliver the highest caliber of maintenance and repair services.
Customer Service
We go above and beyond to exceed our customers' expectations, providing personalized attention and finding the best solutions to meet their fleet maintenance needs.
Committed to Doing It Right — Including for the Environment
Inland Empire Fleet Maintenance is committed to environmentally responsible practices. We maintain compliance with California state and federal environmental regulations and actively recycle materials including oil, plastics, scrap, and cans wherever possible. For materials that cannot be recycled, we follow the highest standards of disposal.
Where We Are Today
The business has grown steadily since those early days. They outgrew their first location and moved to a larger shop in Colton, CA. They are now an approved vendor for Enterprise Fleet Management, Element, Wheels, and Holman, and work within the systems of major fleet management companies including CarAdvise, Cox Automotive, Donlen, Emkay, Fleet Response, Fleetio, GSA Fleet, Mike Albert, Auto Integrate, and Voyager. They are SAM-registered and serve agencies including the USDA, VA, and GSA. They are certified as a California Small Business.
Their ASE-certified mechanics service heavy and medium-duty trucks across all major manufacturers — Cummins, Detroit Diesel, Freightliner, Hino, International, Isuzu, Kenworth, Mack, Peterbilt, Volvo, and Western Star — as well as Diesel Motor Coaches.
"It was a weird, rushed decision, but it was also like the best thing we ever did."
What Customers Say
"Inland Fleet Maintenance customer for over 5 years now. They saved our service truck and found the root causes of our issues. Put in the effort and time, not a band aid that creates more problems and money down the line. Truck has been running like a beast with routine maintenance ever since."
— Corey Mendoza
"This is a professional local company that knows how to treat you like family. They shoot you straight and do their best to do the job as fast as possible. Transparency is highly valued on my end."
— Lookingforvehicules.com
"IE Fleet Maintenance is now my go-to shop. I needed my brakes replaced ASAP, and they took care of me immediately. Prices were great, customer service was friendly and professional, and the repair work was done in a timely manner."
— Jordan Schaefer
Come Work With a Shop That Actually Picks Up the Phone
295 N. Hermosa Ave. Colton, CA 92324
Monday – Friday | 7:00 am - 4:30 pm